10 Things Most Users Don’t Check Before Choosing a Fintech App
- Wirex Team
- 19 hours ago
- 4 min read
Updated: 36 minutes ago
Choosing a fintech app isn’t just about sleek design or cashback offers. Many users overlook critical details that can affect security, reliability, fees, and long-term usability, especially in regulated markets like the EU, UK, and US.
Below are 10 commonly ignored checks that can help users make a more informed decision before signing up.
License Number Visibility
Why it matters: Legitimate fintech apps operating in regulated regions are required to display their license or registration number clearly—usually in the footer, legal section, or terms.
What to check by region:
EU: Authorization by a national regulator (e.g., BaFin, ACPR, Bank of Lithuania)
UK: FCA registration number
US: MSB registration with FinCEN (or state-level licenses)
If the license number is hard to find — or missing entirely — it’s a red flag.
Issuer Name Disclosure
Why it matters: Many fintech apps are not banks themselves. Instead, they partner with licensed banks or e-money institutions that actually hold customer funds.
What users often miss:
Who issues the card?
Who safeguards deposits?
Is the issuer the same entity across all regions?
Clear issuer disclosure improves transparency and trust.
Past Service Disruptions
Why it matters: Outages, frozen accounts, or card downtime can significantly impact daily use — especially for salary payments or travel.
Where to look:
Status pages
Community forums and app store reviews
Company blog or public incident reports
A history of frequent or unexplained disruptions is worth noting.
Years of Operation
Why it matters: Longevity often correlates with operational maturity, regulatory experience, and financial resilience.
What to consider:
When was the app launched?
Has it survived market downturns or regulatory changes?
Is the brand newly restructured or rebranded?
New doesn’t always mean bad — but experience matters in finance.
Support Response History
Why it matters: When something goes wrong, support quality becomes critical.
What to check:
Average response times mentioned in reviews
Availability of live chat vs. email-only support
Public replies to negative feedback
Consistent delays or automated-only responses can signal scaling issues.
Regional Limitations
Why it matters: Features often vary by country due to regulation.
Common limitations users overlook:
Certain cards unavailable in specific countries
Different fee structures by region
Restricted crypto or investment features
Always verify what applies in your country, not just globally advertised features.
Fee Change Patterns
Why it matters: Some fintech apps advertise “low fees” but adjust pricing frequently.
What to review:
Historical fee updates in terms & conditions
Notice periods for fee changes
Community feedback after pricing updates
Stable pricing policies indicate better long-term planning.
Reward Sustainability
Why it matters: High rewards or cashback programs may not last.
Questions to ask:
Are rewards capped or temporary?
Have rewards been reduced in the past?
Are rewards funded by real revenue or promotional budgets?
Sustainable rewards usually come with clear conditions.
App Update Frequency
Why it matters: Regular updates signal active development, security maintenance, and responsiveness to user feedback.
What to check:
Update history in the App Store / Google Play
Frequency of bug fixes vs. cosmetic changes
User comments after major updates
Infrequent updates may indicate stalled development.
Public Compliance Messaging
Why it matters: Transparent fintechs communicate openly about compliance, regulation, and user protection.
Positive signs include:
Dedicated compliance or legal pages
Clear risk disclosures
Public explanations of regulatory changes
Silence around compliance can increase uncertainty, especially in regulated markets.
Final Thought
A fintech app may look innovative on the surface, but trust, transparency, and regulatory clarity matter just as much as features. Taking a few minutes to check these 10 factors can help users avoid hidden risks and choose a fintech app that’s better suited for long-term use in their region.
FAQ
What should I check before choosing a fintech app?
Before choosing a fintech app, users should check license visibility, issuer disclosure, regulatory status, fees, regional availability, customer support quality, and the company’s history of service reliability.
Why is a fintech license number important?
A visible license number shows that a fintech app is authorized or registered with a financial regulator. This helps users verify legitimacy and understand which authority oversees consumer protection in their region.
Does the age of a fintech company matter?
Yes. Fintech companies with more years of operation often have more regulatory experience, established infrastructure, and tested risk management processes. However, newer fintechs can still be reliable if properly licensed.
How important is customer support in fintech apps?
Customer support is critical. Users should review response times, available support channels, and how issues are handled publicly. Poor support can cause delays in resolving account or payment problems.
What is public compliance messaging in fintech?
Public compliance messaging includes clear communication about regulation, risk disclosures, and consumer protection. Fintech apps that explain compliance openly tend to build higher user trust.
DISCLAIMER: The information contained herein is not intended as, and shall not be understood or construed as, financial advice. Wirex and any of its respective employees and affiliates do not provide financial, legal, tax or investment advice. The information contained herein has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for financial, legal, tax or investment advice.
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