Wirex Limited Raises the Bar on Transparency With Its 2025 Report

In an industry where trust is often claimed but rarely demonstrated, Wirex Limited is choosing a different path — one built on transparency, data, and accountability. 

On 22 January 2026, Wirex Limited published its 2025 Transparency Report, offering a clear and evidence-based view of how the company protects customers, prevents financial crime, and operates under regulatory scrutiny. Rather than relying on generic statements, the report sets out measurable outcomes and openly addresses areas for continued improvement. 

A Data-Led Approach to Trust 

Authored by CEO Chet Shah, the 2025 Transparency Report departs from industry norms by publishing detailed operational data. The report outlines what Wirex Limited has achieved, what it is seeing across its systems, and how it responds — without hiding behind broad or ambiguous language. 

At the centre of the report is a clear figure: in 2025, Wirex Limited blocked over £630,000 in suspected illicit funds from entering or moving through the financial system. This figure represents real-time intervention and active financial crime controls operating throughout the year. 

“When I was appointed, I committed to leading with transparency because trust is earned through facts, not slogans,” said Chet Shah, CEO of Wirex Limited. “This report is our way of showing customers, partners, and regulators how we balance growth with safety, accountability, and a relentless focus on doing the right things.” 

Key Findings From the 2025 Transparency Report 

The report provides outcomes across fraud prevention, anti-money laundering, sanctions compliance, customer complaints, and organisational culture. Key highlights include: 

Fraud Prevention in 2025 

With fraud continuing to impact consumers across the UK, Wirex Limited prevented £183,752 from being lost to retail scams during 2025. This includes £156,145 linked to Authorised Push Payment (APP) fraud. 

Anti-Money Laundering Activity 

As part of its financial crime controls, Wirex Limited: 

• Submitted approximately 500 Suspicious Activity Reports to the UK National Crime Agency 

• Supported 87 law-enforcement requests, including complex investigations involving mule networks 

Sanctions Screening and Compliance 

In response to rapidly changing global sanctions regimes, Wirex Limited screened against more than 30 global sanctions lists daily, maintaining real-time monitoring throughout 2025. 

Customer Complaints Transparency 

During 2025, Wirex Limited received 244 customer complaints: 

• 68% were resolved within 15 working days 

• 36 complaints were upheld 

• The most common issue related to the freezing of funds 

Culture and People Metrics 

The report also includes organisational health indicators, including: 

• 49% / 51% gender balance 

• Employee Net Promoter Score of 57 

• 4.6 Glassdoor rating 

• 1.3% voluntary turnover rate 

These figures support what the CEO describes as “a culture built on accountability and honest dialogue, not posters on a wall.” 

Regulatory Engagement and Oversight 

The 2025 Transparency Report confirms that the Financial Conduct Authority (FCA) inspected Wirex Limited’s financial crime controls and fraud framework during the year. The FCA provided recommendations but did not identify material issues. 

The report positions this outcome as validation of the firm’s direction rather than a final milestone. 

“Protecting customers at scale takes constant work,” said Chet . “Publishing this report is part of holding ourselves accountable and earning trust one decision at a time.” 

Access the Full 2025 Transparency Report 

The examples outlined above represent only a portion of the findings. The full Wirex Limited 2025 Transparency Report provides deeper breakdowns, additional context, and outlines the company’s priorities for 2026. 

The report is available now. Download the full report.